WORKING STYLE.

APPROACH

There are tons of methods that we use to approach a problem and launch or manage a product. It mostly depends on various aspects such as resources, budget, technology etc.

Here are some approaches that I apply:

Agile Methodologies: SCRUM (certified) and Kamban (only for risk events)
Development Frameworks: Design Thinking (certified)
Prioritization Frameworks: MoSCoW and Kano Model
Test Approaches: A/B Testing and Experiments
GTM & Growth Strategies: Blue Ocean Strategy and Rewards based

METHODS

As a seasoned product manager, I often get asked what product managers do since we seem to be everyone. Well.. I have kind of laid out my experience as both an individual contributor and a team manager below. Do note that as a team manger, you will need to, at times, take one the individual contributor and team manager role. That's just life!

Individual contributor:

Understanding the problem or task at hand, and requirements from stakeholders
Market, competitor customer research, user stories, marketing collaterals,
Ideation, Wireframing, prototyping, user testing and collaborating with relevant teams
Launch preparation and briefing with teams, release notes, endorsements and LV
Launch product, customer and operations support, KPI monitoring

Team Manager:

Discover problem, align roadmaps, and brief stakeholders, internal team and partners.
Define outcomes, drivers and approach; map out product blueprint; allocate resources.
Get budget and legal approval from senior mgmt; conduct workshops for stakeholders.
Brief product managers and task them to organise userstories, research and marketing.
Endorse timelines, product backlog, sprint schedule and weekly cadence with teams.
Guide, refine and approve all product collaterals and materials; evaluate user testing
Brief compliance, marketing, support teams on launch itinerary and post-support
Give the Go/No Go for Live Verification and Launch- supplement with briefing.
Launch Product, post-launch support, and progressive report to all stakeholders.

PRODUCTS MANAGED

Corporate Banking

Integrated Payment Engine ( SWIFT & Blockchain network)
ISO20022 migration project
Fraud Detection Engine
Robotic Wallet and Platform
Corporate PayNow Platform
One Merchant Intelligent Reporting
SWIFT Payments (OTT, MEPS etc)

Treasury Banking

Tokenisation of FX (SGD, USD) and repricing
OPAL Trading Platform

Consumer Banking

Revolver Management
3D-Secure Application
Wallet Provisioning
Overseas Magnetic Stripe
Payment Controls Platform
Campaign Management (Not product)
Cards Financials and Bookkeeping
Stand-in Process for Schemes (VISA/MC/AMEX)
ChatGPT integrated Chatbot

Other Products

Corporate Credit Reports for SG, ID, PH and IN regions
Dough Alley Inventory Platform
Limit Logger Mobile app